Write to support

When something isn't working or you have a question, you write to the Restoman team without leaving the dashboard. It opens from Support, at the bottom of the sidebar, under Help (on a phone, in the navigation menu).

Who can: the owner and the admins. They can write even while the business is suspended.

Write a question

1. Under Write to support, give it a short Subject, for example "I can't invite a waiter".
2. If the business has more than one location and the question is about one of them, choose it under Location. Otherwise, leave The whole business.
3. Under Message, say what you were doing and what happened.
4. Tap Send. The question opens, with your message.

My questions

My questions lists the business's questions, newest first, with their status:

• Waiting on support: it's Restoman's turn to answer.
• Answered: Restoman answered you. Open it to read the answer.
• Resolved: the Restoman team marked it done.

Tap a question to see every message. Restoman's answers carry the name of whoever answered you, for example "Sofía (Restoman)". To keep the conversation going, write under Your reply and tap Reply: the question goes back to Waiting on support, even if it was resolved.

Writing, replying and Restoman's answers are recorded in the business's activity. Answering a question gives the Restoman team no access to your business: to go in and help you they need support access, which you also see in the activity.