Reviews
What customers say about each takeaway order, with their stars, and how to reply. Only your team and the person who left a review see it.
Reviews gathers the ratings customers leave at a location: 1 to 5 stars and, if they like, a comment. It's under Location in the sidebar.
A review is private: your team and the customer who left it see it, with your reply. It doesn't show on the menu or anywhere public.
Who can: the owner, the admins, the manager and the accountant read them. The owner, the admins, the manager and anyone with a custom role that has "Reviews: Reply" reply to them. At an archived location, reviews show but can't be replied to.
When a customer can rate
- Once per order, after picking it up (when the order shows Picked up).
- Up to 14 days after picking it up.
- Only the person who placed the order, from their order on their phone.
The list
At the top: the average stars and how many reviews the location has. Below, three filters:
- All.
- Not replied: the ones still without your reply.
- 1 and 2 stars: the ones worth reading first.
Each review shows the stars, the customer's name, the order number (tap it to open the order), when they left it and their comment. Show more brings older ones.
Replying
- In the review, write Your reply (up to 500 characters).
- Tap Post reply.
Each review has one reply. To change it, tap Edit reply, change the text and tap Save reply. The reply says who wrote it, and it's recorded in the activity.
Each order's detail also shows its review, if it has one.
What each message means
| Message | What happened and what to do |
|---|---|
| Write a reply of up to 500 characters. | The reply is empty or too long. Shorten it. |