---
source: https://docs.restoman.mersich.net/en/guia/soporte
language: en-US
updated: 2026-10-24
---

# Write to support

> You write to the Restoman team from the dashboard and follow your questions and their answers in My questions.

When something isn't working or you have a question, you write to the Restoman team without leaving the dashboard. It opens from **Support**, at the bottom of the sidebar, under **Help** (on a phone, in the navigation menu).

**Who can:** the owner and the admins. They can write even while the business is suspended.

## Write a question

1. Under **Write to support**, give it a short **Subject**, for example "I can't invite a waiter".
2. If the business has more than one location and the question is about one of them, choose it under **Location**. Otherwise, leave **The whole business**.
3. Under **Message**, say what you were doing and what happened.
4. Tap **Send**. The question opens, with your message.

## My questions

**My questions** lists the business's questions, newest first, with their status:

- **Waiting on support**: it's Restoman's turn to answer.
- **Answered**: Restoman answered you. Open it to read the answer.
- **Resolved**: the Restoman team marked it done.

Tap a question to see every message. Restoman's answers carry the name of whoever answered you, for example "Sofía (Restoman)". To keep the conversation going, write under **Your reply** and tap **Reply**: the question goes back to **Waiting on support**, even if it was resolved.

Writing, replying and Restoman's answers are recorded in the business's [activity](https://docs.restoman.mersich.net/en/guia/actividad.md). Answering a question gives the Restoman team no access to your business: to go in and help you they need support access, which you also see in the activity.